So that image helps to clarify our agenda for studying information practices. What about designing systems? Here’s another image, depicting one model of what could be wrong with existing design practices and how to fix them.
Again we want to question the assumptions here, and work from different ones. This cartoon takes the problem of inadequate technology design to be one of individual behavior, requiring retraining. Instead, we need to see the problem in terms of the social arrangments and institutions through which design gets done. Even designers who’d like to have a closer relation with situations of technologies-in-use find themselves in working arrangements that make it very difficult to do so. That means that rather than an intervention aimed at changing individual behavior, critical design practice is in important respects a project of social change.